Refund policy

Return Policy – Zoe Jewelry

 

At Zoe Jewelry, we want you to love your purchase!

Returns:

• We accept returns on unused, unworn, and undamaged items within 14 days of delivery.
• Please contact us at zoejewelry.us@gmail.com before returning your item to receive instructions.

Refunds:

• Once your return is received and inspected, we will process a refund to your original payment method within 5–7 business days.
• Shipping costs are non-refundable.

Exchanges:

• If you’d like to exchange an item, please contact us first so we can guide you through the process.

Damaged or Incorrect Items:

• If your item arrives damaged or incorrect, contact us within 7 days of delivery and we will resolve the issue at no additional cost.

Thank you for supporting Zoe Jewelry!